Privacy Policy
Effective Date: August 1, 2025
AC TUTORS ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring services, website, and platform (collectively, the "Service").
By accessing or using our Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Date of birth (especially for students under 18)
- Billing and payment information
- Parent/guardian contact (for minors)
b. Account and Profile Data
- Login credentials
- Profile photo or bio (optional)
- Education history (for tutors)
- Subjects of interest or study levels
c. Session Data
- Recordings (with consent)
- Chat logs and shared files
- Feedback and ratings
d. Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Usage logs and cookies (see Section 7)
2. How We Use Your Information
We use your information to:
- Provide and personalize our tutoring services
- Manage your account and billing
- Communicate with you about sessions, updates, or support
- Ensure safety, security, and integrity of the platform
- Improve our services and user experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We may share information with:
- Tutors: So they can deliver services to students
- Parents/Guardians: When students are minors
- Service Providers: Payment processors, hosting providers, and customer support tools
- Law Enforcement: If required by law or to protect rights and safety
All third-party providers are required to maintain appropriate security and confidentiality.
4. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy, unless a longer period is required by law.
5. Children's Privacy
We comply with the Children's Online Privacy Protection Act (COPPA) and similar laws. If you are under the age of 13 (or the age defined by your local jurisdiction), you may only use our Service with parental consent and supervision. We do not knowingly collect personal information from children without such consent.
Parents can request access to or deletion of their child's data by contacting us.
6. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you
- Correct inaccuracies
- Delete your data
- Object to or restrict processing
- Withdraw consent (where applicable)
To exercise these rights, contact us at support@actutorpro.com.
7. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Keep you logged in
- Save preferences
- Analyze site traffic
You can manage cookies through your browser settings. Disabling cookies may affect your experience.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal data from loss, misuse, and unauthorised access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. International Users
If you are accessing our Service from outside Uganda, please note that your information may be transferred to and processed in countries where privacy laws may differ. By using the Service, you consent to such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Service after changes are made constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:
AC Tutors
Phone: +256 (0)759079034
Email: support@actutorpro.com
Address: Kampala, Uganda